Shipping policy
At HomeHabitCo, we want to make your shopping experience simple and transparent. This Shipping Policy explains how we process, ship, and deliver orders placed through homehabitco.com.
Order Processing
Orders are generally processed within 1–3 business days after payment is successfully received.
During busy periods, holidays, product launches, or other circumstances outside our control, processing may take additional time.
Once your order has been processed and shipped, you will receive available tracking information by email.
Shipping Times
Delivery times depend on the product, destination, shipping method, and fulfillment location.
For orders shipped within the United States, the estimated delivery time is generally:
5–15 business days
For international orders, delivery may generally take:
10–25 business days
These are estimates and are not guaranteed delivery dates.
Delivery may take longer because of customs processing, carrier delays, weather, holidays, incorrect address information, or other circumstances beyond our control.
Shipping Costs
Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.
Some products may qualify for free shipping, while other products or destinations may have additional shipping charges.
Order Tracking
When tracking information is available, we will provide it after your order has been shipped.
Please allow some time for the tracking information to become active after the carrier receives and scans the package.
If your tracking information has not updated for several days, please contact us at:
Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully review your address before completing your order.
HomeHabitCo is not responsible for delays, additional shipping costs, or failed delivery resulting from an incorrect or incomplete shipping address provided by the customer.
If you notice an address error, contact us as soon as possible. We will try to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.
Multiple Items and Separate Shipments
If your order contains multiple products, the items may be shipped separately.
This can happen because products may be fulfilled from different warehouses or fulfillment locations. As a result, you may receive multiple packages and tracking numbers for the same order.
You will not necessarily receive all items in one package.
Third-Party Fulfillment
HomeHabitCo may use third-party suppliers, warehouses, and fulfillment providers, including CJdropshipping, to process and ship orders.
Depending on the product and destination, your order may be shipped from a fulfillment center located in the United States, China, or another country.
The shipping origin may therefore vary from product to product.
Customs, Duties, and Taxes
For international orders, customs duties, import taxes, tariffs, or other fees may apply depending on the destination country and applicable laws.
Unless explicitly stated otherwise at checkout, these charges are generally the responsibility of the customer.
HomeHabitCo does not control customs authorities, their decisions, or the amount and timing of any duties or taxes assessed on an order.
Customers are responsible for complying with applicable import requirements in their country.
Delayed or Lost Packages
Although we work with shipping and fulfillment providers to deliver orders as efficiently as possible, HomeHabitCo cannot guarantee that packages will arrive within a specific timeframe.
Delays may occur because of:
- Carrier delays
- Customs processing
- Weather or natural events
- Holidays or peak shipping periods
- Incorrect or incomplete addresses
- Transportation disruptions
- Other circumstances outside our reasonable control
If your package appears to be lost or has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at habitandhome66@gmail.com.
We will review the available tracking information and work with the relevant shipping or fulfillment provider where possible.
Packages Marked as Delivered
If the tracking information shows that your package was delivered but you cannot locate it, please first check:
- Your mailbox or delivery area
- Around your property
- With household members or neighbors
- Any secure delivery location
- Your local carrier's delivery information
If you still cannot locate the package, contact us at habitandhome66@gmail.com and we will do our best to assist.
Failed or Returned Deliveries
If an order is returned to the sender or fulfillment facility because of an incorrect address, refusal of delivery, failure to collect the package, or another issue caused by the customer, additional shipping costs may apply if the order needs to be reshipped.
Any refund for a returned package will be handled in accordance with our Return & Refund Policy.
Changes to Shipping Information
Once an order has been processed or shipped, we may not be able to change the shipping address, shipping method, or other delivery information.
Please contact us as soon as possible if you need to request a change.
Contact Us
If you have any questions about shipping, tracking, delivery, or your order, please contact us: