Refund policy
At HomeHabitCo, we want you to feel confident when shopping with us. We carefully select products for your home and kitchen and work with trusted fulfillment partners to process and deliver your orders. However, we understand that sometimes a product may not meet your expectations or an issue may occur during shipping.
This Return & Refund Policy explains when returns, replacements, cancellations, and refunds may be available when you purchase products from homehabitco.com.
By placing an order with HomeHabitCo, you acknowledge and agree to the terms described in this policy.
1. Our Return Policy
We generally accept eligible return requests within 30 days of the date your order is delivered.
To be eligible for a return, the item must generally be:
- Unused and in its original condition.
- In its original packaging, where applicable.
- Free from damage caused by the customer.
- Accompanied by the order number or other information that allows us to identify the purchase.
Some products may have different return requirements because of their nature, condition, or the policies of the fulfillment partner. Therefore, customers should contact us before sending any product back.
Do not send a product to an address without first contacting HomeHabitCo and receiving return instructions.
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or contains an item different from what you ordered, please contact us as soon as possible and preferably within 7 days of delivery.
To help us investigate the issue, we may ask you to provide:
- Your order number.
- A description of the problem.
- Clear photographs or videos showing the product and, where relevant, the packaging.
- Any other information reasonably necessary to investigate the claim.
If we determine that the product was damaged, defective, or incorrectly supplied, we may offer an appropriate solution, which may include a replacement, refund, or other resolution depending on the circumstances and product availability.
Customers should not return damaged or incorrect products before receiving instructions from our customer support team.
3. Returns Due to Change of Mind
If you simply change your mind about a purchase, you may request a return within the applicable 30-day return period, provided the product is unused, undamaged, and otherwise meets our return requirements.
For change-of-mind returns, the customer is generally responsible for the cost of return shipping.
Original shipping charges, if any, may not be refundable unless the return is the result of an error on our part, such as receiving an incorrect item or receiving an item that arrived damaged or defective.
4. Products That Cannot Be Returned
Certain products may not be eligible for return because of their nature or condition.
Unless otherwise stated on the product page or agreed by HomeHabitCo, non-returnable items may include products that have been:
- Used, altered, or damaged after delivery.
- Damaged through misuse, improper handling, or normal wear and tear.
- Opened where the product cannot reasonably be resold for hygiene or safety reasons.
- Personalized or specially made for the customer.
- Purchased as a final-sale item.
- Gift cards or similar non-returnable items.
Product-specific exclusions may also apply. If you are unsure whether an item can be returned, please contact us before purchasing or before sending the item back.
5. Return Authorization and Instructions
Because HomeHabitCo uses third-party fulfillment services, including fulfillment partners that may operate from different locations, the appropriate return process can vary depending on the product and order.
For this reason, customers must contact us before returning any item.
After reviewing your request, we will provide the applicable return instructions, including the appropriate return destination when a return is approved.
Any product returned without following the provided instructions may not be eligible for a refund.
6. Refunds
Once an approved return has been received and inspected, we will determine whether the product qualifies for a refund.
If your refund is approved, the refund will generally be issued to the original payment method used for the purchase.
Once processed by HomeHabitCo, refunds may take approximately 5–10 business days to appear in your account, depending on your payment provider, bank, or card issuer.
HomeHabitCo does not control the processing time of banks or payment providers, so the actual time required for the refund to appear may vary.
7. Partial Refunds
In certain circumstances, a partial refund may be offered rather than a full refund.
This may apply where:
- An item has been used or damaged after delivery.
- Only part of an order qualifies for a refund.
- A product is returned with missing components or packaging.
- Other circumstances affect the resale value or eligibility of the product.
Any partial refund will be determined based on the specific circumstances of the order.
8. Exchanges and Replacements
HomeHabitCo does not guarantee direct product exchanges for all products.
Where an item arrives damaged, defective, or incorrect, we may offer a replacement when the same product is available and when replacement is an appropriate resolution.
If a replacement is unavailable, we may provide another suitable resolution, which may include a refund.
9. Order Cancellations
Customers may contact us to request cancellation of an order as soon as possible after placing it.
However, because orders may be processed and transferred to our fulfillment partners shortly after purchase, we cannot guarantee that every cancellation request can be completed.
If an order has already been processed, fulfilled, or shipped, cancellation may no longer be possible. In such circumstances, the customer may need to follow the applicable return process after delivery.
If an order is successfully cancelled before fulfillment, any eligible refund will be processed to the original payment method.
10. Lost, Missing, or Undelivered Orders
If tracking information indicates that an order has been delivered but you cannot locate it, please contact us so that we can review the shipment information and determine the appropriate next step.
We may ask you to check with household members, neighbors, the delivery location, or the relevant carrier before further action is taken.
If an order is delayed or appears to be lost in transit, we will review the available tracking and fulfillment information and work with the applicable shipping or fulfillment provider where appropriate.
Resolution may depend on the circumstances of the shipment, carrier information, and applicable fulfillment policies.
11. Shipping and Delivery Issues
HomeHabitCo works with third-party fulfillment and shipping providers to process customer orders.
Products may be shipped from different fulfillment locations depending on product availability, destination, and fulfillment arrangements. As a result, delivery times and shipping methods may vary between products and orders.
A shipment delay does not automatically qualify an order for a refund. However, if you believe your order has been unreasonably delayed, please contact us so that we can review the situation.
12. Third-Party Fulfillment
HomeHabitCo works with third-party fulfillment partners to source, process, and ship certain products.
Depending on the product and destination, your order may be fulfilled and shipped from a location outside the United States.
This may result in different shipping times, packaging, tracking information, or return procedures depending on the product purchased.
By purchasing from HomeHabitCo, you acknowledge that third-party fulfillment may be used to process and deliver your order.
13. Return Shipping Costs
For returns caused by a customer's change of mind, incorrect selection, or similar circumstances unrelated to an error or defect, the customer is generally responsible for the return shipping cost.
If the return is due to an error on our part, such as receiving the wrong product or receiving a product that arrived damaged or defective, HomeHabitCo will review the circumstances and determine the appropriate return or replacement arrangement.
Customers should contact us before paying for return shipping in order to receive the correct instructions.
14. Refunds for Shipping Charges
Original shipping charges are generally non-refundable for change-of-mind returns.
Where an order was incorrectly fulfilled, arrived damaged, or another issue occurred due to an error attributable to HomeHabitCo or our fulfillment process, the applicable shipping charges may be reviewed as part of the resolution.
15. How to Request a Return or Refund
To request a return, replacement, or refund, please contact our customer support team at:
Email: habitandhome66@gmail.com
Please include your order number, your name, a description of the issue, and any relevant photographs or videos where applicable.
Our team will review your request and provide the next steps.
Please do not send products back until you have received return instructions from HomeHabitCo.
16. Changes to This Return & Refund Policy
HomeHabitCo reserves the right to update or modify this Return & Refund Policy when necessary to reflect changes in our business, products, fulfillment arrangements, applicable requirements, or customer service practices.
Any updated version will be posted on this page with a revised Last Updated date.
The policy applicable to your purchase will generally be the version in effect at the time you place your order, subject to applicable law.
17. Contact Us
If you have any questions about this Return & Refund Policy, your order, a return, replacement, or refund, please contact us:
HomeHabitCo
Website: homehabitco.com
Customer Support: habitandhome66@gmail.com
We are happy to help you with your order and will do our best to resolve legitimate product and delivery issues fairly and efficiently.